This Privacy Policy describes how Innocent Ultimate Transfers (“we”, “us”, “our”) collects, uses, discloses, and protects your personal information when you visit our website, communicate with us, or use any of our transfer services. We are committed to safeguarding your privacy and handling your data in accordance with the Kenyan Data Protection Act (2019) and globally accepted privacy standards.

By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use of our platform and services.

1. Information We Collect

We collect personal and non-personal information to facilitate safe, accurate, and efficient transfer services. The information we collect includes:

a. Personal Identification Details
• Full name • Phone number • Email address • ID/Passport details (only when legally required for security or booking verification)

b. Booking & Travel Information
• Pickup & drop-off locations • Travel dates and times • Number of passengers • Luggage details • Flight/SGR/train details (if applicable)

C. Payment Information
• M-Pesa transaction records (reference number, amount paid) • Billing details We do NOT store your M-Pesa PIN or bank card numbers.

d. Device & Technical Information
• IP address • Browser type • Device type • Cookies and usage analytics

2. How We Use Your Information

We use your information strictly for legitimate business purposes, including:
• Processing and confirming transfer bookings
• Managing payments and issuing receipts
• Providing SGR or airport coordination services
• Contacting you for pickup updates or schedule changes
• Enhancing safety and service quality
• Customer support and dispute resolution
• Improving our website, operations, and user experience
• Compliance with Kenyan laws, taxation, and security regulations

3. Legal Basis for Processing Personal Data

We process your information based on:
• Your consent
• Performance of a contract (your transfer booking)
• Legal obligations under Kenyan law
• Legitimate business interests (fraud prevention, safety, system optimization)

4. How We Store & Protect Your Data

Innocent Ultimate Transfers implements administrative, technical, and physical security measures to protect your data from:
• Unauthorized access
• Loss
• Misuse
• Alteration
• Disclosure These measures include encrypted communication, secure servers, password-restricted systems, and limited staff access only on a need-to-know basis.

5. Sharing & Disclosure of Information

We do not sell, rent, or trade your personal data. However, we may share your information with trusted parties ONLY when necessary:
• Licensed drivers or partner chauffeurs assigned to your booking
• Customer support and operations staff
• Payment processors (e.g., M-Pesa)
• Law enforcement when required by law
• SGR, airport, or hotel coordination staff (only when needed for your booking) All partners are required to maintain confidentiality.

6. Cookies & Tracking Technologies

Our website may use cookies to enhance user experience, including:
• Remembering booking details
• Improving website speed and performance
• Analytics and visitor traffic insights
• Personalized marketing (if consented) You may disable cookies in your browser settings, but some features may not function properly.

7. Marketing Communications

With your consent, we may send:
• SMS updates
• promotional offers
• discounts
• service announcements You may opt out at any time by replying STOP or contacting customer care.

8. Data Retention

We retain your information only for as long as necessary to:
• Complete your transfer booking
• Resolve disputes
• Meet legal and tax requirements
• Improve client experience Typical retention periods range between 6 months and 7 years depending on the type of data.

9. Your Rights Under Kenyan Law

Under the Data Protection Act (2019), you have the right to:
• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data (where applicable)
• Withdraw consent for marketing
• Object to certain processing activities
• Request restrictions on processing To exercise these rights, contact us using the details below.

10. Data Transfer Outside Kenya

If your data must be processed or stored outside Kenya (for example, cloud hosting services), we ensure such transfers comply with international privacy standards and Kenyan regulations.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices, content, or policies. We encourage users to review the privacy policies of external sites before interacting with them.

12. Children’s Privacy

We do not intentionally collect personal information from children under the age of 18 unless provided by a parent or guardian strictly for travel purposes. Parents are responsible for supervising the use of our services by minors.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, laws, or service enhancements. Continued use of our website or services constitutes acceptance of any updates.

14. Contact Information

For any questions, data access requests, or privacy concerns, contact us at:
Innocent Ultimate Transfers
Phone: +254 740 787798 WhatsApp: +254 740 787798 Email: support@innocenttransfers.co.ke Address: Malindi, Kilifi County, Kenya